This policy explains how we review issues with digital exam preparation materials and how to request a replacement or refund.
When to contact us
Contact support@passdump.top if delivery has not arrived within 24 hours after confirmation, a file cannot be opened, a download is incomplete, the delivered format is different from the purchased option or the product is materially different from its description.
Our review process
We first verify the PayPal transaction, product option and delivery record. If the issue can be corrected, we may send a replacement file, corrected access instructions or the missing part of the order. This is often faster than issuing a refund.
Refund eligibility
When a delivery or product issue cannot be reasonably corrected, we may approve a refund through the original PayPal transaction. Refund decisions are based on the transaction record, the selected option, the reported issue and whether the digital materials have already been delivered or accessed.
Digital product limitations
Because these are digital materials, a change-of-mind request after delivery may not qualify for a refund where the files have been accessed or downloaded. This does not limit any consumer rights that cannot legally be excluded.
Information to include
- PayPal transaction reference.
- Product name and exam code.
- Selected format and purchase date.
- A short description of the issue.
- A screenshot or error message when it helps explain a file problem.
Processing time
Approved refunds are sent through the original PayPal payment whenever possible. PayPal processing times, bank processing and payment-provider rules may affect when the funds appear.