This page explains the most common steps from choosing an exam product through payment, delivery and after-sales support.
What is included in a product?
The product page identifies the exam code, preparation format and available package. A PDF option, a VCE option and a combined PDF+VCE option may have different prices and file contents. Check the option label before opening PayPal.
How do I choose the right exam?
Start with the exact vendor and exam code shown on your registration or official exam information. If an exam has been replaced, review the successor or related product links and confirm the current objectives with the vendor.
How do I pay?
Payments are processed through PayPal. Select a format, click the payment button and complete checkout on the PayPal website. We do not ask for your PayPal password or full card details on this website.
When will delivery arrive?
Payment transaction details are sent to you by email. After the payment is confirmed, delivery instructions and purchased materials are normally sent within 24 hours. Check your inbox, promotions and spam folders.
What should I do if delivery is late?
Contact support@passdump.top after checking your email folders. Include your PayPal transaction reference, product name and exam code so we can locate the order and review delivery status.
Can I change my format after payment?
Contact support@passdump.top as soon as possible and before delivery. We will review whether the requested format change can be completed for the transaction.
Can I request a refund?
If a file is missing, damaged or materially different from the purchased option, contact support first. See the Refund Policy for review steps and the information needed to process a request.
What information should I send to support?
- Your PayPal transaction reference.
- The product title and exam code.
- The format purchased.
- A short description of the problem.
- The email address used for delivery.